Helpdesk
We believe in and invest in continuous innovation to meet our clients' needs. With a highly specialised team and qualified partners, we work diligently to introduce cutting-edge technologies and quality services to the market.
WHO WE ARE
RCS Angola has been a value-added partner in the Angolan market for information technology and electromechanical technologies since 2004. We evolved from a technology equipment sales company to deliver integrated solutions in Banking, Energy, IT Data and Printing, aligned with the latest technology trends. Committed to excellence, we turn challenges into opportunities, optimising the performance and efficiency of our clients' systems and equipment, with a focus on digital transformation.
MISSION
Supply equipment and deliver exceptional services to clients in the implementation and maintenance of technology solutions, digital processes and management-support data, while balancing business interests with the promotion of socio-environmental protection.
VISION
To be recognised in the market as a trusted value-added partner, a leader in efficient models for the implementation and maintenance of technology, digital solutions and intelligent management-support data, aligned with a commitment to anticipate and exceed client expectations, in continuous improvement, with care for stakeholder interests in balance with socio-environmental sustainability.
VALUES
- Integrity and Ethics: We act with honesty and transparency, building solid trust with all parties.
- Innovation and Excellence: We constantly seek to improve products, services and processes through innovation.
- Social and Environmental Responsibility: We contribute positively to society and minimise our environmental impact.
- Respect for Diversity and Inclusion: We value diversity and create an inclusive workplace.
- Collaboration and Partnership: We believe in success through collaboration and foster partnerships based on respect and mutual benefit.
- Customer Focus: Customer satisfaction is fundamental. We are committed to exceeding your expectations.
RCS Angola indicators
10 national branches across 9 provinces
4 business units
20 years of experience
2,460 m of warehouse space
Multidisciplinary technical team of around 300 employees
2 purchasing hubs in Portugal and France
3 ISO certifications: 14001, 45001 and 9001.
Fleet of 73 vehicles
Innovation Focused on the Future
Service orientation
A local team of 250 employees, technical centres across the country, with a culture of SLAs and generating added value for clients. Intervention information is recorded in the cloud before the technician leaves the client site, ensuring that all information is complete and that processing will take place within the established SLAs.
International presence
Support from an international group present in 7 countries with more than 500 people, based on an international purchasing hub concept.
Multidisciplinary team
IT and printing solutions, electronics, electromechanics, cabling, UPS, electronic security and applications.
Simplified management
Spare and replacement parts stock management, consumables management, activity reports.
