/* Operator chat styling */
.operator-chat-container {
    margin-top: 15px;
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    overflow: hidden;
    background-color: #f9f9f9;
    display: flex;
    flex-direction: column;
    height: 300px;
    width: 100%;
    box-shadow: 0 2px 5px rgba(0,0,0,0.1);
}

.operator-chat-header {
    background-color: #0056b3;
    color: white;
    padding: 8px 12px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-weight: bold;
}

.operator-status {
    display: inline-block;
    padding: 3px 6px;
    border-radius: 10px;
    font-size: 12px;
    background-color: rgba(255,255,255,0.2);
}

.operator-status.connected {
    background-color: #4caf50;
}

.operator-status.disconnected {
    background-color: #f44336;
}

.end-operator-chat {
    background-color: #ff4757;
    color: white;
    border: none;
    border-radius: 4px;
    padding: 5px 10px;
    cursor: pointer;
    font-size: 12px;
    transition: background-color 0.2s;
}

.end-operator-chat:hover {
    background-color: #d63031;
}

.operator-messages {
    flex-grow: 1;
    overflow-y: auto;
    padding: 10px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    background-color: #f5f5f5;
    height: calc(100% - 90px);
}

.operator-message {
    padding: 8px 12px;
    border-radius: 6px;
    max-width: 80%;
    word-break: break-word;
    animation: fade-in 0.3s ease-out;
}

@keyframes fade-in {
    from { opacity: 0; transform: translateY(5px); }
    to { opacity: 1; transform: translateY(0); }
}

.operator-message.user {
    align-self: flex-end;
    background-color: #e3f2fd;
    border-bottom-right-radius: 0;
}

.operator-message.attendant {
    align-self: flex-start;
    background-color: white;
    border: 1px solid #e0e0e0;
    border-bottom-left-radius: 0;
}

.operator-message.system {
    align-self: center;
    background-color: #f1f1f1;
    color: #666;
    font-size: 0.9em;
    text-align: center;
    width: 80%;
    border-radius: 4px;
}

.operator-input-container {
    display: flex;
    padding: 8px;
    border-top: 1px solid #e0e0e0;
    background-color: white;
    align-items: center;
}

.operator-input {
    flex-grow: 1;
    border: 1px solid #ddd;
    border-radius: 4px;
    padding: 8px 10px;
    resize: none;
    min-height: 40px;
    max-height: 100px;
    outline: none;
    font-family: inherit;
    transition: border-color 0.2s;
}

.operator-input:focus {
    border-color: #0056b3;
}

.send-to-operator {
    background-color: #1976d2;
    color: white;
    border: none;
    border-radius: 4px;
    margin-left: 8px;
    padding: 8px 12px;
    cursor: pointer;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background-color 0.2s;
}

.send-to-operator:hover:not(:disabled) {
    background-color: #0056b3;
}

.send-to-operator:disabled {
    background-color: #cccccc;
    cursor: not-allowed;
    opacity: 0.7;
}

.system-message {
    color: #666;
    font-style: italic;
    background-color: #f5f5f5;
    padding: 4px 8px;
    border-radius: 4px;
    display: block;
    text-align: center;
    margin: 8px 0;
}

.attendant-chat-controls {
    display: flex;
    justify-content: center;
    margin: 10px 0;
    padding: 5px;
}

.end-attendant-button {
    background-color: #ff4757;
    color: white;
    border: none;
    border-radius: 4px;
    padding: 8px 16px;
    cursor: pointer;
    font-size: 14px;
    transition: background-color 0.2s;
}

.end-attendant-button:hover {
    background-color: #d63031;
}

/* Attendant message styling */
.rcs-message-content strong {
    font-weight: 600;
    color: #1976d2;
    display: inline-block;
    margin-bottom: 3px;
}